Thank you for purchasing from us.
This Refund Policy explains how refunds are handled for Rapid Quality, a digital product delivered instantly after purchase.
Digital Product Policy
Rapid Quality is a digital product that is delivered immediately after purchase. Once the product has been delivered, accessed, downloaded, activated, or made available to the customer, the purchase is considered completed.
Because digital products can be accessed, downloaded, copied, used, or transferred immediately after delivery, all sales are final once access has been provided, except in the situations listed below.
Refund Eligibility
Refunds may only be considered in the following cases:
- A verified duplicate payment was made for the same product by the same customer.
- A technical issue on our side prevents the customer from accessing the product.
- The wrong product was delivered.
- A refund is required by applicable consumer protection law.
If you experience a technical issue, you must contact us within 14 days of purchase at jspmoi79@gmail.com with your order number, checkout email, and a description of the issue.
We will review the issue and may request screenshots, proof of payment, device/browser information, or other details to help resolve the problem.
Duplicate Payments
If a customer accidentally purchases the same digital product more than once, we will issue a refund for the duplicate transaction only.
The original completed purchase will remain valid and non-refundable once access to the digital product has been provided.
A refund for all payments will not be approved if the product was successfully delivered, accessed, downloaded, activated, or made available.
Non-Refundable Situations
Refunds will not be issued in the following situations:
- The customer changed their mind after purchase.
- The customer no longer wants the product.
- The customer did not read the product description before purchasing.
- The customer does not know how to use the product but access was successfully provided.
- The customer purchased the product by mistake, unless it is a verified duplicate payment.
- The product has already been delivered, accessed, downloaded, activated, or made available.
- The customer requests a refund after using or accessing the digital product.
- The customer does not know how to install, open, or use the product after purchase, if access to the product and usage instructions/tutorials were provided.
- The customer did not follow the provided installation guide, setup instructions, or tutorial.
- The product was successfully delivered, and the customer has access to the download file, tutorial, or setup instructions.
Technical Issues
If you are unable to access or use Rapid Quality due to a technical issue caused by our system, please contact us at jspmoi79@gmail.com within 14 days of purchase.
We will do our best to help you access and use the product correctly. Customers are responsible for following the provided installation guide, setup instructions, and tutorial.
Not knowing how to install, open, or use the product does not automatically qualify for a refund if the product was successfully delivered and instructions or tutorials were provided.
If we confirm that the issue is caused by our system and cannot be resolved, we may approve a refund.
How to Request a Refund
To request a refund, contact us at:
jspmoi79@gmail.com
Please include:
- Your order number
- The email address used at checkout
- Proof of payment
- A clear explanation of the issue
- Screenshots or evidence if applicable
Refund requests without sufficient information may be delayed or declined.
Refund Processing
If your refund is approved, it will be processed to your original payment method.
Please allow up to 10 business days for the refund to appear on your bank or credit card statement. Processing times may vary depending on your payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at jspmoi79@gmail.com.
European Union Customers
For customers located in the European Union, you may have a 14-day right of withdrawal for certain online purchases.
However, by purchasing a digital product that is delivered immediately, you acknowledge that access to the digital content begins right after purchase. Once the digital product has been delivered, accessed, downloaded, activated, or made available, your right of withdrawal may no longer apply where permitted by applicable law.
Contact
For any refund questions, please contact us at:
jspmoi79@gmail.com